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How Can Reliable Phone Services Help Our Company?

Phone Services

Communication is essential for any business today. Being able to connect with colleagues and customers is critical for getting work done.

That means having a reliable, features-packed phone system that lets you communicate effectively while in and out of the office. Without a powerful business phone solution, you’re at a competitive disadvantage.

Below is a closer look at some of the advantages of having a reliable phone system for your business.

How Can A New Business Phone System Save Us Money?

Most older private branch exchange (PBX) phone systems are simply not built for today’s business needs. With PBX phones, you’re sending signals via older telephone lines and paying for each incoming and outgoing call. These per-call costs add up. Instead, a voice over internet protocol (VoIP) solution provides you with predictable monthly rates and unlimited call volume. You’ll also no longer have to pay to maintain and manage your phone equipment stored on location. Instead, users connect via an internet connection with cloud-based reliability and call clarity. PBX phone users typically pay for each line and any carrier costs or contractual change orders. If your power goes out, you also lose your phone system until the power is restored.

What Is Different About VoIP Systems?

There are many advantages to installing a VoIP system, including:

  • Call Clarity. With VoIP, your calls are transmitted via a high-speed internet connection, resulting in better call clarity and reliability.
  • Technical Support. Use a managed IT partner to oversee your cloud-based VoIP phone system, and you’ll have access to remote support, on-site support and maintenance, vendor management and asset tracking.
  • Comprehensive Security. With a trusted technology partner helping to implement and maintain your VoIP solution, you’ll know that a comprehensive approach to security is in place. The security measures may include:
    • Automated installation patches and updates
    • Network security
    • Monitoring 24/7 of all routers and switches
    • Traffic control and prioritization based on company-set policies
    • Non-compliant call detection and alerts
    • Toll fraud detection
  • Scalability. As your business grows, you need a phone system that can expand accordingly. VoIP systems allow for easy addition or removal of users, extension changes and other administrative changes from an intuitive dashboard interface.
  • Simple Set-Up. Transitioning to a new cloud-based phone system is a process with little to no user disruption. An adaptor can convert most existing desktop phones, which can then be plugged directly into your office internet connection. Both desk phone s and smartphones can access new features without the need for additional hardware purchases or installation.

What Are Some of the New Features VoIP Provides?

VoIP systems provide great features that will improve the way your team communications. Here’s a look at some of the most popular:

  • Unified Messaging. You’ll be able to access voicemails from any device when the messages are forwarded to your email account. You can retrieve the messages, listen to them and forward to the appropriate party no matter what device you’re using or where you are.
  • Find Me, Follow Me. If you want to be accessible no matter where you are, use this feature to have calls “follow” you from device to device. A caller may ring you first at your office and then have the call routed to your smartphone, your home office phone line or your hotel room while on the road. Providing this level of availability lets you serve your customers well with always-available access and connectivity. – your calls can ring at your office, then your cell phone, then your home office or hotel room while traveling – always maintaining the appearance that you are available to your clients.
  • Conference calling. Connect multiple parties internally and externally.
  • Connectivity. VoIP gives your company the ability to record phone calls and conferences. These files can be emailed to those who were unable to attend the session.
  • Automated phone attendants. Staff managing your phones will be able to manage incoming calls, see who is available and route calls as needed.
  • Desk-to-desk calling. Connect with colleagues in multiple locations by directly dialing extensions.

How Does VoIP Affect Smartphone Users?

Your phone system capabilities extend to mobile users using different devices and operating systems. You can use mobile applications to leverage many of the capabilities of your VoIP system, giving remote or traveling employees to connect easily to colleagues no matter where they are.

Choosing the right phone system is an essential decision for businesses of all sizes. Cloud-based phone systems give you the best options for today’s business needs.

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